Refund Policy

Last updated: 21 June 2025 · jaredmahonycounselling.com

We want you to feel completely confident purchasing the Understanding Your Negative Cycle workbook. Please read this policy carefully before completing your purchase.

Digital Product Nature

This product is a digital PDF download. Because the workbook is delivered electronically and is available for immediate download upon purchase, we are generally unable to offer refunds once the file has been accessed or downloaded.

This is standard practice for digital products and is consistent with Australian Consumer Law provisions for digital goods that have been accessed.

Our Commitment to You

We stand behind the quality of this workbook. If you experience a genuine technical issue that prevents you from accessing your purchase — such as a failed download or a corrupted file — please contact us immediately and we will resolve it promptly.

When a Refund May Be Granted

We will consider refund requests in the following circumstances:

• A technical failure prevented you from receiving or downloading the workbook
• You were charged multiple times for the same purchase due to a payment error
• The product you received was materially different from what was described on this website

Satisfaction Commitment

If you feel the workbook did not meet the standard described on this website, please reach out to us within 14 days of purchase. We will review your request individually and aim to find a fair outcome. We care deeply about every person who purchases this workbook and will treat each situation with respect.

How to Request a Refund

To request a refund or report a technical issue, please contact us by email within 14 days of purchase:

• Email: Jared@ipcounselling.org
• Include: your name, the email used for purchase, and a brief description of your issue

We aim to respond to all enquiries within 2 business days.

Australian Consumer Law

Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law. If a product has a major failure, you are entitled to a remedy under ACL regardless of this policy.

Contact

Jared Mahony
Jared Mahony Counselling
Gold Coast, QLD, Australia
Jared@ipcounselling.org